How to place a retouch order
This article is for all image retouches you may need (fixes to hair, clothes, ties, skin, blemishes, backgrounds and more.)
Great News! You are now able to order retouches in your client portal. All retouches after the session should now be requested through your client portal. I have included the instructions and screenshots that will help walk you through the process. Please make sure to complete all steps so the order is submitted. The order is not submitted until the images under the "Final Image" section is no longer there, instead a new delivery date will appear. See the last screenshot in this email.
Log into the client portal and click on the session with the images you are looking to have retouched > then click on this icon
next to the subjects name to view the images:

To request your retouch click on the purple wand icon ![]()

Add your "Retouching Notes" > You can upload a reference photo (if you have one, so the lab can have an idea of your changes) > Click "Save Retouch Item"

You will see that your retouch request has been defined > Click "Submit Retouch Order" (There are more steps...If you stop here your order will not be placed...continue to the end so ensure the order is placed.)

On your "Retouch Order Summary" page you can review your information and see pricing. The first retouch request created in the portal is free, there is a fee of $45 each for additional retouches, it will show under the Notes. You can also add a "Rush" to the retouch and view your Delivery date. Typical turnaround for retouches are 2 days. > Click "Submit Order"

You will see the status of the Retouch under the "Final Images". This is confirmation that your order has been placed. If you do not see this please go back and make sure you clicked "Submit Order"
